By using the Golds Bet platform, you agree to this Privacy Policy. We never sell your data or use it without authorization.
1. Introduction
Golds Bet (referred to as "we" or "the Platform") takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or app, how we use it, and how we keep it secure.
Digital security is a top priority for online users in Bangladesh, and Golds Bet takes that seriously. We are genuinely committed to protecting every piece of your data. You can use our platform with complete peace of mind — keeping your information safe is our responsibility.
This Privacy Policy applies to all Golds Bet services — including the website, mobile app, live chat, email communications, and other channels.
2. What information we collect
Golds Bet only collects information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.
2.1 Information Provided Directly
Information you provide during registration or while using our services:
- Full name and date of birth
- Email address and mobile number
- Address (City & District)
- National ID or passport number (for KYC verification)
- Payment details (mobile banking number)
2.2 Automatically collected information
Some information is collected automatically while you use the Platform:
- IP address and device type
- Browser Type & Version
- Browsing activity and time spent on the platform
- Gaming history and betting data
- Login and logout time records
- Cookies and session data
We never store your full bank card number or PIN. Payment information is kept in encrypted form.
2.3 Information received from third parties
In some cases, information may be received from the following sources:
- Payment processors (for transaction verification)
- Identity verification agencies (as part of the KYC process)
- Affiliate partners (if you joined through an affiliate link)
3. How Your Information Is Used
Collected data is used only for specific purposes. Below, we clearly outline what each type of information is used for:
| Data type | Purpose of Use |
|---|---|
| Name and contact details | Account creation, service delivery & customer support |
| Date of birth and identity documents | Age verification (18+) and KYC completion |
| Payment Information | Deposit and withdrawal processing |
| Gaming History | Responsible gaming monitoring & personalized offers |
| IP and device information | Security assurance and fraud prevention |
| Cookies & Browsing Data | Improving our services and enhancing the user experience |
We may use your information to send promotional emails or SMS — however, you can opt out at any time. Simply turn off notification options in Settings or get in touch with our support team.
5. Cookies Policy
Golds Bet uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your user experience.
Cookies we use:
- Essential cookies: These are required to maintain your login session and ensure security — they cannot be disabled.
- Performance Cookies: Analytics data is collected to track page load times and detect errors.
- Functionality Cookies: Remembering language preferences and other settings.
- Marketing cookies: To show you relevant promotions — you can turn this off in Settings.
You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the platform's functionality.
6. Data Security Measures
Golds Bet uses industry-leading technology to protect your data. Our security operates across multiple layers, ensuring your information stays safe even if one layer is compromised.
- 256-bit SSL encryption: All data transfers occur through encrypted channels.
- Two-Factor Authentication (2FA): An additional security option is available at login.
- Firewall & DDoS Protection: High-level security at the server level.
- Regular security audits: Third-party expert teams conduct regular system audits.
- Encrypted Database: All stored data is kept in an encrypted state at all times.
- Restricted Staff Access: Only authorized personnel can access your data.
If any suspicious activity is detected, we immediately secure your account and notify you by email.
7. How Long We Retain Your Data
Golds Bet does not retain any data longer than necessary. The retention periods for different types of information are outlined below:
| Data type | Retention period |
|---|---|
| Account information | For the duration of the active account and 5 years after closure |
| Transaction history | Up to 7 years for legal requirements |
| KYC documents | 5 years after account closure |
| Customer support chat logs | 2 years |
| Cookies and session data | Up to 1 year or until the end of the session |
| Marketing Preferences | Until you make changes |
Once the retention period expires, data is automatically deleted or permanently anonymised so you can no longer be identified.
8. Your Rights
Every Golds Bet user has the following rights regarding their personal data:
Right to Access
You can find out exactly what information we hold about you.
Right to Rectification
You can request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data, provided there are no legal obligations requiring us to retain it.
Right to restrict processing
You can request that your data no longer be used for specific purposes.
Right to data portability
You can download your data and transfer it to another platform.
Right to Withdraw Consent
You can opt out of marketing communications at any time.
To exercise these rights support@goldsbet.cashPlease email us. We will respond within 30 days of receiving your request.
9. Children's Privacy
Golds Bet strictly enforces an 18+ policy. No one under the age of 18 is permitted to use our platform, and we do not knowingly collect any data from minors.
If we become aware that a minor has registered, the account will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using the platform, please contact our support team right away.
10. Contact
For any questions, complaints, or requests regarding the Privacy Policy, please get in touch with us:
- Email: support@goldsbet.cash
- Live Chat: Click the chat button in the bottom-right corner of the website
- Response time: within 24–48 hours
We take every request seriously and remain fully committed to protecting your privacy.